ST makes it easy for our customers to troubleshoot problems and get help when they need it. We take a 'three-step' approach to technical support. We believe that access to clear documentation and a helpful user community results in fewer problems and a better user experience for all our customers.

In short, the less you have to deal with us, the faster you can get an answer!

STEP 1: Huan Qiu Support Wiki
The absolute fastest way to get answers to most of your questions is to search through our extensive online documentation. Our wiki is maintained by both Huan Qiu staff and our most knowledgeable customers. We welcome contributions from everybody!

STEP 2:Huan Qiu Forums
Can't find an answer in our wiki? Browse through our discussion forums. Some of our more knowledgable customers and a few of our employees frequent the forums on a regular basis.

Chances are if you can't find it in the wiki, it's already been answered in the forums!

STEP 3: Huan Qiu Technical Support
When all else fails, you can contact our technical support team. We strive to answer all emails within 24 hours, and most are answered in subtantially less time.

Some of our hosting plans even include a limited amount of 'call-backs' per month! Send us an email, request a call-back, and you'll get a call from one of our friendly technical support representatives - when you tell us to!

To contact our technical support team, simply log in to your account control panel, click the 'support' tab, and submit your message!